Privacy Policy

1. Who we are

Piñon Painting & Fine Finishes (“we,” “us,” or “our”) is a residential painting contractor located at 3834 Ivan Rd, Arroyo Grande, CA 93420, operating under California Contractors State License Board license #976750. This Privacy Policy explains how we handle personal information collected through https://www.pinonpaintingag.com (the “Site”) and through our estimating and service process.

2. Information we collect

We collect only what we need to respond to you and perform the work you request.

• Information you give us directly. Your name, phone number, email address, property location, the services you are interested in, and any project details you choose to include in a form, phone call, text message or email.
• Project and service records. Estimates, scopes of work, invoices, scheduling notes, and photographs of the work performed at your property.
• Technical information. Standard server and hosting logs generated when you visit the Site, which may include IP address, browser type, referring page and timestamps. These are used for security and to keep the Site running.

We do not knowingly collect information from anyone under 16, and we do not request Social Security numbers, financial account numbers or government identification through this Site.

3. How we use your information

• To contact you about an estimate, walkthrough or scheduled work.
• To prepare written estimates, contracts, change orders and invoices.
• To perform the services you have hired us to perform.
• To maintain records required for licensing, insurance, warranty and tax purposes.
• To respond to your questions, complaints or warranty requests.
• To protect the Site and our business against fraud, abuse and security threats.

We will only use project photographs in marketing materials, on this Site or on social media in a way that does not identify your street address, and we will remove any photo of your property on request.

4. We do not sell or share your personal information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising, as those terms are defined under the California Consumer Privacy Act as amended by the California Privacy Rights Act. We do not buy leads that traffic in your information either.

5. Service providers

We use a small number of vendors to operate the business: for example, website hosting, email delivery, phone service, and accounting or estimating software. These providers may process your information only as needed to provide their service to us, and are not permitted to use it for their own purposes.

6. When we may disclose information

• When you ask us to, or direct us to (for example, providing a reference).
• To comply with law, a subpoena, a court order, or a lawful request from a government agency, including the Contractors State License Board.
• To establish, exercise or defend legal claims, including insurance and warranty matters.
• To a successor entity in the event of a sale or transfer of the business, subject to this Policy.

7. How long we keep information

We retain estimate and project records for as long as needed to service warranty obligations and to satisfy legal, insurance, licensing and tax requirements. Inquiries that do not become projects are retained only as long as reasonably necessary, and are deleted on request.

8. Your California privacy rights

If you are a California resident, you have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the purposes for collecting it, and the categories of third parties to whom it was disclosed. You also have the right to request deletion or correction of your personal information, and the right not to be discriminated against for exercising any of these rights.

To make a request, call us at (805) 234-0762 or email info@pinonpaintingag.com. We will verify your request by matching the information you provide against our records, and will respond within the timeframes required by law. You may use an authorized agent, in which case we may ask for proof of authorization.

Because we do not sell or share personal information, we do not offer a “Do Not Sell or Share My Personal Information” mechanism. We honor Global Privacy Control signals where applicable.

9. Cookies and tracking

This Site is built to run without advertising cookies, third-party trackers or cross-site profiling. Your browser may store standard technical data required to load the Site. If we ever add analytics, this Policy will be updated before it is enabled.

10. Text messages and calls

If you give us your phone number, you agree that we may call or text you about your estimate or project. Message and data rates may apply. You can opt out of text messages at any time by replying STOP or telling us directly, and that will not affect our ability to complete work you have already scheduled.

11. Security

We use reasonable administrative and technical safeguards appropriate to a business of our size to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please do not send payment card numbers, Social Security numbers or other sensitive identifiers by email or through this Site.

12. Links to other sites

This Site may link to third-party sites, such as the Contractors State License Board or a review platform. We are not responsible for the privacy practices or content of those sites.

13. Changes to this Policy

We may update this Policy from time to time. The effective date at the top of this page will always reflect the current version, and material changes will be posted here.

14. Contact us

Questions, requests or complaints about privacy can be directed to Piñon Painting & Fine Finishes at 3834 Ivan Rd, Arroyo Grande, CA 93420, by phone at (805) 234-0762, or by email at info@pinonpaintingag.com.